A: With so many downloads, it can be a challenge to find a particular title you may have heard about in a magazine or website, or from a friend. Here are some suggestions for tracking down a specific download:

• Try our robust search tool
• Navigate to the category you think is most likely to contain the download you're looking for. Sort the list of titles alphabetically by title.
• Contact us.

A: For help with our software downloads, please contact us. NOTE: Samsung Mobile does not provide support for software preinstalled on your mobile device or for other software not found on SamsungMobileUSA.com.

A: If a registration key is required to unlock (i.e., enable all features of) a purchased title, it is normally emailed by PocketGear, Inc. to the email address in your Profile within 24 hours of your purchase. If you have not received a registration key within 24 hours you should:
Check the Download detail page to confirm if a registration key is required and how it is delivered. If a registration key is required and you have not received it, please contact us.
You may view your registration codes or download the full version of your program from your account at any time by performing the following steps:

1. Sign In to My Samsung Mobile.
2. In the My Profile section, select the Download History link.
3. Find the program in question, and select the download link beside it.

A: Visit My Profile to view lists of your previously downloaded software and to download replacement copies.

A: Follow these steps on your PC with a Windows operating system to install your new download onto your mobile device (after downloading the title to your computer).

1. On the final step of the checkout process, you will have the option to download the title to your PC. A Windows File Download dialog box will appear on your screen. Choose the "Save this file to disk" option and then click the "OK" button.
2. A "Save in:" dialog box will appear next. Choose where to save the file on your computer and then select the "Save" button. It is important to remember where you save the downloaded file, since you will need to access it later.
3. The file will then download to the location you specified, and the File Download dialog box should close automatically when the download is complete. If it doesn't, select the "Close" button. TIP: You can save the file anywhere you choose, but saving the file to your PC desktop will make it easier to find for installation.
4. Navigate to the file you just downloaded to your PC and identify the file type from the file extension (typically, the last three characters of the file name after the "." character) .PRC, .PDB, .PQA, .ZIP, .SIT and .EXE are typical file types you may encounter. TIP: If you forget where you saved the file on your PC, you can use the Search feature from the Start menu to locate the file.
   
5. If the downloaded file is a .ZIP file, you will first need to extract the necessary files using a utility such as WinZip. Just double-click the .ZIP file to open it and view a list of files it contains. Then follow the instructions below for each .PRC, .PDB and .PQA file listed.
   • TIP: You can download a free evaluation copy of WinZip from www.winzip.com. Choose the Classic version.
   • TIP: Other file extensions such as .HTM, .TXT, .DOC or .RTF you may encounter inside the .ZIP file may contain user manuals and other ownership information for the downloaded title. Extract them to a location of your choice for easy access.
6. If the downloaded file is a .SIT file (these files are usually only for Macintosh computers) you will need to extract the necessary files using the free StuffIt Expander utility. Then follow the instructions below for each .PRC, .PDB and .PQA file contained in the extracted file directory. TIP: You can download a free copy of StuffIt Expander from www.stuffit.com.
7. If the downloaded file(s) is a .PRC or .PDB file, double-click on the file icon or file name; this will open the install tool. Be sure to select the correct username, i.e., the one that corresponds to the device you wish to install the downloaded file(s) to. Select the "Done" button once all the .PRC, .PDB and .PQA files you want to install (if you downloaded a .ZIP or .SIT file, there may be multiple such files) are listed in the Install Tool window. All files listed will be installed on the mobile device corresponding to the selected username during the next HotSync® operation.
8. If the downloaded file is a .EXE file, double-click the file icon or file name, and an installation wizard will launch. Follow the suggested prompts to install the downloaded file.
9. The last step is to synchronize your mobile device. This will upload the downloaded files listed in the Install Tool to your device. Make sure your device is connected to your PC via a cradle or cable, then select the HotSync button on your cradle, cable or onscreen in the HotSync application on your mobile device. Once the HotSync operation is complete, check your device's main application/home screen to confirm that the downloaded software title was properly installed.

A: Follow these steps on your Macintosh with the Mac OS 9 or 10 operating system to install the download on your mobile device after downloading a title to your computer.

1. On the final step of the checkout process, you will have the option to download the title to your Mac. The Download Manager in your web browser will download the file to your desktop or other location as specified by you in your browser preferences. TIP: You can save the file anywhere you choose, but setting your browser preferences to save downloaded files to your Desktop or a Downloads folder will make it easier to find for installation.
2. Navigate to the file you just downloaded and identify the file type from the file extension (typically, the last three characters of the file name after the "." character). .PRC, .PDB, .PQA, .ZIP, .SIT and .EXE are typical file types you may encounter. TIP: If you forget where you saved the file on your Mac, you can use the Find function in the Finder to locate the file.
If the downloaded file is a .ZIP or .SIT file, you will first need to extract the necessary files using StuffIt Expander. Just double-click the .ZIP or .SIT file to extract the necessary files to a new folder in the same location as the downloaded file. Then follow the instructions below for each .PRC, .PDB and .PQA file contained in the new folder created by StuffIt Expander.
• TIP: Other file extensions such as .HTM, .TXT, .DOC or .RTF extracted from the .ZIP or .SIT file may contain user manuals and other ownership information for the downloaded title. Move them to a location of your choice for easy access. You may also encounter an Installer application that will complete the installation process for you.
• TIP: You can download a free copy of StuffIt Expander from www.stuffit.com.
3. If the downloaded file(s) is a .PRC, .PDB or .PQA file, double-click on the file icon or file name. This will open the Install Handheld Files window in the HotSync Manager application with the selected file listed. Be sure to select the correct username, i.e., the one that corresponds to the device you wish to install the downloaded file(s) to. You can close the window once all the .PRC, .PDB and .PQA files you want to install (if you downloaded a .ZIP or .SIT file, there may be multiple such files) are listed. All files listed will be installed on the mobile device corresponding to the selected username during the next HotSync® operation. TIP: You can also add files for installation by selecting the "Add to List" button from within the Install Handheld Files window in the HotSync Manager and navigating to the desired file from the Open File dialog box that appears.
4. The last step is to synchronize your mobile device. This will upload the downloaded files listed in the Install Handheld Files window (in HotSync Manager) to your device. Make sure your device is connected to your Mac via a cradle, cable or Bluetooth®, then select the HotSync button on your cradle, cable or onscreen in the HotSync application on your mobile device. Once the HotSync operation is complete, check your device's main application/home screen to confirm that the downloaded software title was properly installed.

A: If a registration key is required to unlock (i.e., enable all features) a purchased title, it is listed in your Download History (in My Profile). Go to your Download History and click on the "download/registration info" link for the software for which you need the registration key.

A: A "free trial" is a time- or feature-limited version of a software title provided by a title's developer to enable you to "test-drive" the title on your mobile device before making a purchase. All titles that have a free trial version available display a "Free Trial" button. Just click the "Free Trial" button to initiate a download of the free trial version to your PC or Mac. Follow the above installation instructions to install the free trial on your mobile device. Please note that the software download is a demonstration version. At any time, you can select the "Get It" button for the full, registered version. Should you continue to use the software after trying it out, you agree that you will purchase a license.

A: Titles displaying a price require a purchase to download a full-featured version of the title. Here's how:

• Click the "Get It" button to proceed to checkout.
  
• Follow the instructions on each of the three checkout pages.
  
• On the third step, "Download," you¿ll be given the option to download your new purchase to your phone, to your computer or to receive it via email. Just follow the directions for your preference.
  
• Titles indicated as a "free trial" allow you to "test-drive" the title before making a purchase. Most "free trial" versions either expire after the free trial period or do not contain all of the features of the purchased version.
• Titles that display a zero cost do not require a purchase.

A: A full refund will be granted within 30 days of purchase for:

• Defective titles.
• Downloads not received due to an error on the part of our website.

Sorry, we can not provide refunds or credits for:

• Titles that have a free trial version available for "test-driving" in advance of purchasing.
• Downloads incompatible with your particular model.
• Promotion codes not provided by the customer during the checkout process.
• Downloads purchased more than 30 days ago.

Refunds are given in the same form of payment originally used for purchase. To get a refund, please contact us.

A: We do not offer this feature. But you can always view your past purchases in the My Profile section.

A: Most messages will be delivered within a few minutes. In rare instances the message will not be delivered if: The phone number and carrier don't match. Carrier records show the account is locked or closed, there is a billing error or the number is blocked. You have opted out of receiving messages. Your carrier is not supported. This service supports AT&T, Sprint, T-Mobile and Verizon Wireless.

A: My Profile stores all of your My Samsung Mobile data. You can save past downloads, wish list preferences and payment info, plus get deals and exclusive content and more. Register or Update Profile.

A: The goal of My Samsung Mobile is to provide you convenience, personalization and information:

• Get the scoop on our latest phones and exclusive offers.
• Get a customized site experience with downloads based on your preferences in your My Picks.
• Losing your phone doesn¿t have to mean losing your downloads. With stored purchase data for members, you can send your downloads to your new phone.

A: Samsung and PocketGear will accept no responsibility for the use or misuse of any shareware, freeware or commercial software title available on this website or for any damage that may be caused by a title or its possible lack of suitability. No portion of this website, including but not limited to the HTML code, may be copied or redistributed in any manner without the express written consent of the copyright owner. This includes any files, of any kind, contained within or available for download from this website without the express written consent of Samsung and/or PocketGear or the respective owner.

A: We are committed to respecting your privacy. We recognize that when you choose to provide us with information about yourself, you trust us to act in a responsible manner. Our privacy policy reflects that commitment and trust.

A: We guarantee the highest level of security for your confidential information while you shop. When making purchases, your credit card information is encrypted so it cannot be read as it travels over the Internet.

A: If you still have a question or concern related to the downloads on SamsungMobileUSA.com after reviewing the solutions provided above, please Contact Us.